In the retail business, Christmas isn't a holiday, it's an endurance contest - and as manager of the Tyler-Royale department store in a major Chicago shopping mall, Brandi Ogilvie knows that surviving December will be a challenge. Merchandise is going astray and her staff is decimated by flu, but at least Brandi has a full roster of Santas.Then Zack Forrest shows up in her store, insisting he's the perfect candidate to fill Santa's red velvet...