The Psychology of Customer Care: A Revolutionary Approach

by James J. Lynch

Book Overview

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0333557697
• ISBN13: 9780333557693
• Release Date: January 1992
• Publisher: Palgrave MacMillan
• Length: 274 Pages
• Weight: 1.14 lbs.
• Dimensions: 0.8" x 5.5" x 8.5"