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Paperback The Basics of Process Mapping Book

ISBN: 0527763160

ISBN13: 9780527763169

The Basics of Process Mapping

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Format: Paperback

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Book Overview

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly...

Customer Reviews

6 ratings

Small introductory book but useful to get started and see examples of notation.

This is a small introductory pamphlet of 65 pages. Nevertheless it is useful to get started and see examples of notation. So, for me it was just right as I had a deadline to meet. For a real text on the topic you need to move on to more complete books. I just ordered three, as I expect to need to work in this area in more depth.

Excellent Primer

Excellent tool for the beginner, good refresher for the experienced. Simple, easy read. Well laid out including clear visuals and explanations. A+

Simple, efficient, effective, right on target!

This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy to understand example. The book ends with Analyzing a Process chapter that I found good to start analyzing and improving my own processes. The book is useful for managers, consultants and students as a start in process mapping and or process improvement projects. I'll keep it as useful reference for my work Highly appreciate your work Robert, thank you!

Great Book on Process Mapping for the Price

This book is a great high level overview of process mapping. It covers the basics: the flow chart symbols in a process map, swim lane diagrams, relationship maps, cross functional process maps, common analysis questions and common pitfalls for process mapping. If you are new to process mapping, this book is great. If you are a seasoned process mapper or business analyst this book is a nice, briefcase-friendly reference. Internal consultants, business analysts, and any one wanting to do things better can benefit from this book. (Use it to educate your clients.) This book can be an enabler for individuals desiring to make changes in their organizations. The basic practices in this book can help any business by allowing a few basic tools and techniques to be accessible to a large number of people.

Very good for a book on process mapping

Let's face it--there really isn't very much to process mapping. I've searched for books on it, and none of them seem to be more than 100 pages. The reason is that there isn't much to mapping out a process. So, for the limited subject material, this book does an excellent job. It was a fast read. I think I read it in about 2 hours, going pretty slowly through it. This book talks about three types of process maps, and from the book it says: "Since most readers may already have experience with flowcharts, the main emphasis of this book will be on relationship and process maps. The steps you should follow to create both types of maps are included." However, I think it focused equally on all three of the types of process maps. I mention this so you don't think that this will jut be a book on flowcharting. I thought it was good, and helpful. It gave me some new stuff to think about, and it's a basic look at process mapping. And, like I said, there really isn't a much more complex way of looking at it.

Great Way to Get Up To Speed on Process Mapping

This book is great for anyone who needs to understand process mapping in a hurry. It covers the three basic levels of process mapping clearly and uses very understandable examples. It won't make you an expert but it will make you conversant on this important skill for consultants and others involved in process re-engineering.
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