Supervision in the Hospitality Industry with Answer Sheet (Ahlei) & Supervision in the Hospitality Industry Online Component (Ahlei) -- Access Card Pa

by American Hotel & Lodging Association, Raphael R. Kavanaugh, Jack D. Ninemeier

Introduce students to the supervisory skills they ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. " SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e " features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new...

• Format: Hardcover
• Language: English
• ISBN: 0133145441
• ISBN13: 9780133145441
• Release Date: December 2012
• Publisher: Educational Institute