Special Edition Using Microsoft Crm

by Laura Brown

A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0789728826
• ISBN13: 9780789728821
• Release Date: January 2003
• Publisher: Que
• Length: 552 Pages
• Weight: 2.11 lbs.
• Dimensions: 1.3" x 7.4" x 9.2"

Customer Reviews

General Reference

This is an excellent reference on how to use Microsoft CRM. It not only covers the specifics of the product, but it covers the theory and practice of CRM in general, and how Microsoft CRM fits into that practice. This will be the book you want to keep handy as you are implementing CRM, and you'll keep it around as you expand the product's reach and capability.

The best book in CRM domain

I'm PhD Candidate in a University from Romania and this book is really impressing ... i found a lot of interesting things from practical point of view...i recommend it to all people interested in CRM!!

An invaluable introduction ideal for with shows sales

Special Edition Using Microsoft CRM by Microsoft expert Laura Brown is an invaluable introduction ideal for with shows sales, service, and business development specialists with respect to just how to manage small businesses with the sophisticated technology that, until now, has been largely reserved for large corporations with copiously funded resources. Based on Laura Brown's real-world experience building CRM systems, Special Edition Using Microsoft CRM provides all of the expert advice that any MS CRM user would need.