Send This Jerk the Bedbug Letter: How Companies, Politicians, and the Mass Media Deal with Complaints and How to Be a More Effective Complainer

by John Bear

Looks at who complains, why they complain, what they complain about, how to complain effectively, and more. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0898158117
• ISBN13: 9780898158113
• Release Date: May 1996
• Publisher: Ten Speed Press
• Length: 224 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.9" x 6.0" x 8.9"

Customer Reviews

Excellent, in-depth and effective

This book is incredible! It tells you what works and what doesn't, when and how to complain, be persistent, etc, all written quite humorously and with case studies.