Re-organising Service Work: Call Centres in Germany and Britain

by Karen A Shire, Christian Kerst, Ursula Holtgrewe

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary...

• Format: Paperback
• Language: English
• ISBN: 1138718416
• ISBN13: 9781138718418
• Release Date: January 2019
• Publisher: Routledge
• Length: 244 Pages
• Weight: 0.76 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"