Everybody has a plan -- until they don't. Approaching the dawn of a new decade, global sentiment in the 2020s was brimming with optimism. We would embrace the future of work, transform digitally, learn to live and breathe agility, and defeat climate change at scale.What new year's resolutions lack is specificity. 2020 turned out far beyond anyone's expectations. For once, the prophecy of profound change was accurate, except nobody expected it to arrive...