Reinventing Texas Government

By Michael Lauderdale

The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effectiveness of state government services through surveys of employee attitudes toward their organizations.

In this book, Lauderdale gives a history of the survey and its use under four governors, including George W. Bush. He explains what the survey is, how to use it, and how to apply its results to organizational change and improvement. Step-by-step instructions for planning, implementing, and evaluating the survey are enhanced with real-life case studies from the 140,000 surveys that have been distributed and used by more than 75 different organizations. Lauderdale also sets the survey in a broader perspective by identifying some of the forces currently impelling change in organizations throughout our society and exploring where this push for change is taking us.

• Format: Paperback
• Language: English
• ISBN: 029274711X
• ISBN13: 9780292747111
• Release Date: April 1999
• Publisher: University of Texas Press
• Length: 218 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.6" x 6.1" x 9.0"

Customer Reviews

Lucid and "How To"

I think a better title would be, "How To Change Organizations." Lauderdale clearly describes a method to analyze the strengths and weaknesses of any organization and then provides an action plan for change. We have used it in our manufacturing and sales units; so here is a useful import from the world of bureaucracies!

It is an extremely interesting book.

The work is on the cutting-edge of real government---what government could be if bureacrats and politicians would move over and allow scholars to create a fair system.