Quality in the 21st Century: Perspectives from Asq Feigenbaum Medal Winners

Book Overview

Introduction.- Quality: From Past Perfect to Future Conditional.- Importance of Data Quality for Analysis.- The Future of Quality: Strategy, Leadership, and an Opportunity to Improve Quality of Life on a Global Scale there to be Seized or Lost.- Common Sense, Use the Right Tool for the Job.- Development of Strategic Quality Metrics for Organizations Using Hoshin Kanri.- Customer Experience Driving Quality Transformation.- The Role of Learning and...

• Format: Paperback
• Language: English
• ISBN: 3319793373
• ISBN13: 9783319793375
• Release Date: September 2018
• Publisher: Springer
• Length: 118 Pages
• Weight: 0.45 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"