Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment

by Lawrence Polsky and Antoine Gerschel

Book Overview

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether...

• Format: Paperback
• Language: English
• ISBN: 0071756167
• ISBN13: 9780071756167
• Release Date: June 2011
• Publisher: McGraw-Hill Companies
• Length: 176 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.5" x 5.0" x 8.0"