Conflict De-escalation: A Reference Manual For GENTLE RESPONSE Training Seminars

By John L Riley

This is a reference manual designed to go with dynamic, realistic conflict de-escalation training seminars by GENTLE RESPONSE. It is a quick easy reference and reminder of your ACE (Appearance, Communication, Engagement) for effective and successful conflict De-escalation. There are no guarantees, but if you play your ACE you will have a higher probability of successfully and effectively De-escalating a situation.

• Format: Paperback
• Language: English
• ISBN: B0BS8R6H14
• ISBN13: 9798373296595
• Release Date: January 2018
• Publisher: Independently published
• Length: 28 Pages
• Dimensions: 10.0" x 0.1" x 8.0"