Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust [With CDROM]

by Sherwyn Morreale, Pamela S. Shockley-Zalabak, Michael Hackman

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities...

• Format: Hardcover
• Language: English
• ISBN: 0470394722
• ISBN13: 9780470394724
• Release Date: April 2010
• Publisher: Jossey-Bass
• Length: 256 Pages
• Weight: 1.10 lbs.
• Dimensions: 1.3" x 6.3" x 9.3"