101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques [With 2 CD-ROMs]

by Lorraine L. Ukens

Book Overview

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0787982008
• ISBN13: 9780787982003
• Release Date: February 2007
• Publisher: Pfeiffer & Company
• Length: 366 Pages
• Weight: 2.88 lbs.
• Dimensions: 1.2" x 8.6" x 10.9"