People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

by Robert Bolton

Book Overview

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. A wall of silent resentment shuts... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 067162248X
• Release Date: June 1986
• Publisher: Touchstone
• Length: 300 Pages
• Weight: 0.65 lbs.
• Dimensions: 8.0" x 0.8" x 5.5"

Customer Reviews

This is definitely a life skill to learn and implement into your daily life!

I've bought at least 3 books on communication because I want to be able to have an effective way of communicating with others and be able to resolve conflicted issues on a day-to-day basis. Honestly, I haven't finished the book quite yet because I enjoy taking in the information that I've learned, and so far it's been quite informative. The only negative thing I found in the book was inappropriate markings written by the previous owner. I find it quite offensive that the comments they made were written on several pages regarding anti-immigration and xenophobia. I only advise to please check thoroughly for any unsolicited notes before selling any book.

A Good Way to Understand What is Really Going On

From the time you are born until you reach the ultimate age, there is always some new form of communication that is used. From cooing at 2 months to blinking your eyes as an Alzheimer's patient, there is a deliverance of a speech unspoken at any age. Understanding the semantics behind verbal and non-verbal communication is a learned sentience that is observed as a universal response, whether accepted or not. This book would be great to hand out to supervisors who think they know how to handle people but lack the skills to understand them. I believe this book is an excellent source to outlining and deepening skills to conspire the understanding of socialistic values. From grunting to expelling thoughts, there is a more constructive way to relaying thoughts or intentions. I really like how the book deals with the psychological aspects of communicating: knowing when, how, where, and what is said/done. How emotions do take the lead in situations, where the actual facts take a back seat. We are led by our emotions which do effect our productivity in relationships, work, the ability to listen, our health, our mentality, etc. Some people may think it is a bit unrealistic to approach people the way Robert Bolton suggests; however, you have to get creative on using his techiques towards your own approach with issues. It is ideally a very informative review of learned behavior with a twist. It is not generalized or complicated to understand. Lack of communication effects many facets of our lives which can lead to different emotions that in turn lead to unhealthy minds and bodies. This would be a great book for a course study beginning in the 7th grade, where minds and bodies begin to ruminate. Remember, communication is a social behavior, not an inherited trait. It can be altered and changed.

required reading

This book should be in every high school in America. The skills discussed in this book are invaluable tools to interacting with anyone. Communication is the key to every relationship- business or personal- and this book provides concrete and understandable techniques for better listening, talking and exchanging. PEOPLE SKILLS is for anyone who is having chronic problems in relationships.

The book should be called LIFE SKILLS!

If the skills described in the book were truly applied in life, the world would be a much better place to live! What amazes me the most, is the author's ability to convey techniques as to how to handle difficult people and manage difficult situations: no manipulations are implied; only an earnest approach to ascertain the other person's feelings in order to overcome differencies and difficulties while establishing a positive relationship.