Delivering Happiness: A Path to Profits, Passion, and Purpose

by Tony Hsieh

Book Overview

Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online...

• Format: Hardcover
• Language: English
• ISBN: 0446563048
• ISBN13: 9780446563048
• Release Date: June 2010
• Publisher: Grand Central Publishing
• Length: 272 Pages
• Weight: 1.05 lbs.
• Dimensions: 1.0" x 6.3" x 9.2"

Customer Reviews

All You Need is Love!

We will miss you, Tony. This book is your legacy. We will continue to learn from you decades from now. Thank you for showing us with passion and in detail what it means to love your customers.

YOUR PATHWAY TO CUSTOMER HAPPINESS...which is your ultimate success

I've read about and followed Tony Hsieh for a long time...I think he is brilliant. He helped a lot of people who worked along side of him in his business to learn how to solve problems and make people happy. Whether you were close to him or you observed from afar, you had to be touched by him in some way. And now that we have his book, he is definitely making a bigger impact...and I see that as a very good thing during a recession. If you are wondering if you should get this book, let me say that it is a delightful book, easy to read and his stories will make you smile. However, I see a bigger reason, because if you want to succeed in business (or in life for that matter) you will need to know how to solve problems and make people happy. In fact, solving problems and delivering happiness is at the core of every successful business person. Therefore, I would highly recommend getting this book along with another that I just finished reading called, Wild West 2.0: How to Protect and Restore Your Reputation on the Untamed Social Frontier. It is inevitable that you will get some bad reviews, or even worse, revengeful customers who will try to ruin your online reputation. This book tells you exactly where to look for the problems and then how to repair the problem. Internet Reputation Management should not be delegated to your webmaster...it is now a critical management and marketing issue that concerns everyone from the CEO on down. I've also been so inspired by Serendipitously Rich: How to Get Delightfully, Delectably, Deliciously Rich (or Anything Else You Want) in 7 Ridiculously Easy Steps, which was written by Madeleine Kay, along with a foreword by Joe Vitale. This book gives you that same delightful feeling of power and success as it moves you positively on a path of change. It teaches you how to make decisions that serendipitously bring you success. It also gives you practical steps that deliver happiness into your own life, which will make your business a better place to work.