A Guide to Help Desk Concepts, Second Edition
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0619159464
ISBN13:9780619159467
Release Date:March 2003
Publisher:Course Technology
Length:368 Pages
Weight:1.40 lbs.
Dimensions:1.1" x 7.1" x 8.6"
Related Subjects
Business & Management Computer Science Computers Computers & Technology Education & Reference Information Systems Languages & Tools Networking Programming Programming Languages Software Design & Engineering Software Design, Testing & Engineering Software Development Software Engineering Technical SupportCustomer Reviews
1 rating
4 Starts
Published by Thriftbooks.com User , 23 years ago
I would recommend this book to all Help Desk and Support Managers. This book helped me a lot in my daily Help Desk operations and give me good ideas for improvements.
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