Designed as a practical guide on health care administration, this text provides case studies, role playing exercises and pages for use as handouts. It includes new chapters on customer service; managed care; safety and control of violence; rewards and recognition; and succession planning.
Designed as a practical guide on health care administration, this text provides case studies, role playing exercises and pages for use as handouts. It includes new chapters on customer service; managed care; safety and control of violence; rewards and recognition; and succession planning.
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