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FAQ Details

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  •  What do you do with my email address?
We do not sell, share, or otherwise distribute your information with any other party. We respect your privacy and store your information in order to communicate with you regarding your order status and occasional upcoming Thrift Books specials.
 
  •  How can I find a password that I forgot?
You can have a temporary password emailed to you from the Forgotten Password page. Once you have logged in with your temporary password, you can re-set your password from the My Account page.

If you cannot remember what email address you used or no longer have access to that email address, you will need to register a new account.
 
  •  What is the recommended browser and hardware?
We recommend and have tested the site using the most popular browsers and platforms, including Internet Explorer, Firefox, Chrome and Safari. We also support a wide variety of mobile devices and tablets. You must have your security settings at the default for us to authenticate you when you log in.
 
  •  My shopping cart was full and now it is empty.
No activity occurred in your cart for an extended period of time and your session was timed out.

Unfortunately, we cannot save items in your cart for you indefinitely. If you leave your computer for an extended period of time, we assume that your cart was abandoned and we put the books "back on the shelf."

There is no way to recover your cart other than to search for the titles and add them to your cart again.

As long you are continually shopping, you may take as long as you like, but if you stop and we detect no activity in your cart we will assume it was abandoned.
 
  •  I can't log in or create a new account.
Possible error messages:

Email Address does not appear valid.
Email Address does not match.

Solution:
Make sure you are clicking the correct button on the login page. (There are 2 there, one for existing customers and another for new customers). You will see this error if you put text into one set of boxes but hit the button corresponding to the other.

If you are logging in as an existing customer, make sure the text boxes are empty in the “new customer” section, and vice versa - if you are creating a new account make sure the boxes are empty in the existing customer section.
 
  •  I entered the wrong email when I signed up. How can I change it?
If you entered the wrong email address when you signed up or if you need to change your email address, just follow the steps below:

Log in using your "incorrect" or old email address and password just as you set it up initially. Then click on the My Account tab at the top of the page. From there, find the option to Update Personal Information. The “incorrect” password will be your current email address on this form. The new email address you enter will become the login for the next time you come back to the website.
 
  •  I can't log in or the website asks me to log in more than once.
If you use Microsoft Internet explorer as your browser you can solve this problem by resetting your browser security settings back to the default level:

Tools -> Internet Options
Click the Security tab at top
Click the button "Reset all zones to the default level."
 
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