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customer service
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Returns should be mailed to:
Thriftbooks, LLC
Attn: Returns
5103 D Street NW #103
Auburn, WA 98001
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- How do I cancel my order?
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Email us at sales@thriftbooks.com and notify us that you would like to cancel your order.
To help expedite your request, please include your order number in the body of the email and type the phrase "Cancel Order" in the subject line.
If there is anything we can do prior to cancelling your order that will fix the problem for you, we will do our best to accommodate your wishes.
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- Where do I find my order number?
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The order number can be found in the upper right-hand corner of the email sent to you by Thrift Books with the subject line "Order Confirmation" or "Shipping Confirmation."
If you purchased your books through Thriftbooks.com, you can find your order number on the Order History page, found by clicking on the My Account link at the top of your screen.
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- How do I add more books to an order I already submitted?
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Unfortunately, there is no way to add more books to an order that has been submitted and paid for.
However, you can always start a new order. We have no limit to the number of orders you may place.
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- What is your return and exchange policy?
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You may return any item and we will refund the price of the merchandise, minus a restocking fee. All items must be returned within 60 days of the original purchase date to receive a refund.
If you receive an incorrect or damaged item, please contact our customer service team at:
sales@thriftbooks.com
One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order.
Items that are returned to us due to an invalid or incomplete address will be refunded (less a restocking fee), and we’ll let you know when the refund is processed. Occasionally, items are returned to us by the USPS by mistake. If an order is returned to us by mistake, we will either refund in full or re-ship the item to you via expedited mail at no additional cost to you.
We will not issue a refund or offer an exchange for any item that is returned to us beyond 60 days of the original purchase date.
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- What are your restocking fees?
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Orders returned to us that are not the result of our error are subject to a flat $2.00 restocking fee per item sent by Standard Shipping, or $5.00 per item sent by Expedited Shipping. The restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.
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- Can you make an item substitution in an order I’ve placed?
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Unfortunately, we cannot substitute one title for a different title on our end. If you would like to substitute an item in your order, you will have to restart the check-out process.
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