FAQ Details

billing
 

What payment methods do you offer?

We accept VISA, MasterCard, Discover, and PayPal. We do not accept personal checks, money orders, Bitcoin or Purchase Orders at this time. Any checks or money orders received in the mail will be shredded and disposed of properly.

While we don't accept American Express directly, we do accept American Express cards through PayPal. PayPal is free to use, but requires that you set up an account on their website. Once you have an account, select the PayPal option in the Payment Method section of our order form then click on the yellow button in the right-hand column. You will be taken to PayPal's secure servers to complete your payment, and returned to our website for order confirmation.

 

Is it safe to use my credit card?

Yes, our website is secure. All of the information submitted is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates when a page is secure.

Encryption is enabled on all the pages where you enter credit card or other personal information.
 

Can I send you a check or money order instead of submitting my credit card information?

We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.

Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure.

Encryption is enabled on all the pages where you enter credit card or other personal information.
 

Can I order an item through the mail (instead of the internet)?

Unfortunately, we cannot accept orders placed through traditional mail because we do not accept personal checks, money orders, etc.

If you would like to purchase an item you must do it through our website.

Any check received in the mail will be shredded and disposed of properly.
 

Will I get refunded for a package that was "Returned to Sender?"

Because most cases can be prevented by the buyer, we charge a $2.00 restocking fee for each item returned to us.*

Below are the reasons why a package would be “Returned to Sender.”

  • * Unclaimed – restocking fee charged
  • * No Such Address – restocking fee charged
  • * Address Incomplete – restocking fee charged
  • * Moved/Unknown – restocking fee charged
  • * No Such Post Office –full refund (how is that your fault?)
  • * Refused – restocking fee charged

All packages returned to us come with one of the reasons checked off by the mail courier on a separate form.

* Restocking fee for items sent via Expedited Shipping is $5.00. Restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.
 

I typed my credit card wrong and it got denied. How can I reorder the same books again?

Currently we do not have a way for you to recreate your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.

We ARE, however, working to improve our checkout process to verify credit cards more quickly and give you a chance to fix any typos before an order is completely submitted.
 

Do you charge Sales Tax?

We are required to collect sales tax if your order is shipped to an address where one of our 10 fulfillment warehouse is located. We charge the local tax rate for each state, and follow all tax collection guidelines on a state-by-state basis.

We collect sales tax on any orders that are being sent to: Washington, Oregon, Nevada, Arizona, Texas, Missouri, Michigan, Georgia, Maryland, and Connecticut

 

What currency does Thriftbooks.com use?

As a US based seller, all currency on our site is listed in US Dollar (USD).

Please note, if you are outside of the USA your credit card statement may show a differnt total amount due to the exchange rate.

 
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