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10 most commonly asked questions
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You can search our inventory of books using our new and improved search engine, located at the top of every page of our website. Just choose your search category (Author, Title or ISBN) from the drop-down menu to the right of the search bar, and enter your keywords. We’ll quickly chug through our inventory of more than 6 million used books and tell you what we have in stock.
You can also use the Browse menu, available from the navigation bar at the top of your screen. Select a major category and you will be taken to a landing page for that subject. Use the menu on the left side of your screen to select a sub-category, or just use the small search bar at the top of this section to search through only the books in your selected category.
Finally, give our Advanced Search form a try – you can find a link to it just below the main search bar.
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- I typed my credit card wrong and it got denied. How can I reorder the same books again?
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Currently we do not have a way for you to recreate your order exactly. We are a used book store and don't carry multiple copies of many of our books. When you add a book to your cart, you are adding a specific copy that we have on our shelves. If your payment is declined, the books from your order are placed back on the shelf, and the potential exists that they may have been sold to someone else. For this reason we cannot simply refill your cart and reprocess the card.
We ARE, however, working to improve our checkout process to verify credit cards more quickly and give you a chance to fix any typos before an order is completely submitted.
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Returns should be mailed to:
Thrift Books, LLC
Attn: Returns
5103 D Street NW #103
Auburn, WA 98001
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- Can I send you a check or money order instead of submitting my credit card information?
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We do not accept checks or money orders. Any check received in the mail will be shredded and disposed of properly.
Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure.
Encryption is enabled on all the pages where you enter credit card or other personal information.
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- How do I add more books to an order I already submitted?
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Unfortunately, there is no way to add more books to an order that has been submitted and paid for.
However, you can always start a new order. We have no limit to the number of orders you may place.
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- My shopping cart was full and now it is empty.
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No activity occurred in your cart for an extended period of time and your session was timed out.
Unfortunately, we cannot save items in your cart for you indefinitely. If you leave your computer for an extended period of time, we assume that your cart was abandoned and we put the books "back on the shelf."
There is no way to recover your cart other than to search for the titles and add them to your cart again.
As long you are continually shopping, you may take as long as you like, but if you stop and we detect no activity in your cart we will assume it was abandoned.
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- What are your shipping rates / delivery times?
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This depends on your location and the shipping method that you selected while placing your order.
All of our rates and delivery estimates can be found on the Shipping Rates page.
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- Why is it taking so long to receive my order?
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Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. We process and ship out most of our packages within 1 to 2 business days.
Check below to see the standard delivery times:
United States
Standard: 4 to 14 Business (M-F) days. May take as many as 21 Business (M-F) days.
Expedited: 2 to 6 Business (M-F) days. May take as many as 8 Business (M-F) days.
International
Standard: 3 to 4 weeks. May take as long as 45 days depending on any Customs delays.
Expedited: 10 to 15 days. May take as long as 21 days depending on any Customs delays.
*Orders placed on Friday get shipped on Monday.
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- Can I get a discount on a large order?
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Thrift Books' idea was to offer the best prices on the Internet regardless of the total number of items purchased. Because our prices are already so low, we do not offer additional discounts on larger orders. However, please note that we offer FREE domestic shipping on all orders, as well as a 50 cent per-book discount on additional items in the same order that ship from the same location.
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- What condition are your used books in?
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Each book is individually rated by a Thrift Books staff member. Below are the different condition ratings and definitions:
* New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.
* Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind.
* Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged.
* Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions.
* Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.
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