Correctional Facilities    Which items are accepted/prohibited at prison facilities? Restrictions on packages at correctional institutions vary from one institution to another. Most facilities will NOT accept Hardcover books and Audiotapes. Before placing an order, make sure that the content of the package you are sending is within the guidelines set by the institution. If you are unsure of which items are considered acceptable, please contact the facility first before placing an order. You can also send the packages to a residential address and deliver the item personally. Many packages are returned to us because they contain restricted/prohibited items.    Will you reimburse me if the prison refuses my order? We cannot be held responsible for items returned to us due to unacceptable content/restricted materials, etc. Unfortunately, we have no way of knowing the guidelines set by individual facilities. It is the responsibility of the customer to make sure the item(s) being sent are acceptable. All items returned to us are subject to a restocking fee.