10 Most Commonly Asked Questions    How do I find a book? You can search our inventory of books by using our new and improved search engine, located at the top of every page of our website. Just type in an ISBN, a Title or Author, or even a topic like Romance, History, or Children’s books. We’ll quickly chug through our inventory of 4 million used books and tell you what we have in stock.    I typed my credit card wrong and it got denied. How can I reorder the same books again? First, go to your shopping cart by clicking on the “Order History” link in the green Shopping Cart box located at the top of every page of our website. You should see a list of your past orders (even those where the payment was declined). When you have located the order you wish to recreate, click the “Add to Cart” button located under the Action column on the right side of the page. We will attempt to replace all the books that were in your original order, and automatically place them in your shopping cart. Then you can proceed with the normal checkout process. Please keep in mind that we are a used book store and don't carry multiple copies of many of our books. After a credit card is declined the books from your original order are placed back on the shelf, and the specific titles you had selected may no longer be available for sale or found in the same condition you originally selected. We will add the best available copies (condition and price) of each title to your shopping cart.    Where do I send returns? Returns should be mailed to: Thrift Books, LLC Attn: Customer Service 5103 D Street NW #103 Auburn, WA 98001    Can I send you a check or money order instead of submitting my credit card information? Unfortunately, we do not accept checks. Any check received in the mail will be shredded and disposed of properly. Our website is designed to process credit cards. All of your credit card information is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates that the page is secure. Encryption is enabled on all the pages where you enter credit card information.    How do I add more books to an order I already submitted? Unfortunately, there is no way to add more books to an order that has already been submitted and paid for. However, you can always start a new order. We have no limit to the number of orders you may place.    What are your shipping rates / delivery times? It depends on your location and the shipping method that you selected while placing your order. All of our rates and delivery estimates can be found on the Shipping Rates page.    Why is it taking so long to receive my order? Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. We process and ship out most of our packages within 1 to 2 business days. Check below to see the standard delivery times: United States Standard: 4 to 14 Business (M-F) days. May take as many as 21 Business (M-F) days. Expedited: 2 to 6 Business (M-F) days. May take as many as 8 Business (M-F) days. International Standard: 3 to 4 weeks. May take as long as 6 weeks depending on any Customs delays. Expedited: 10 to 15 days. May take as long as 21 days depending on any Customs delays. *Orders placed on Friday get shipped on Monday.    Can I get a discount on a large order? Thrift Books' idea was to offer the best prices on the Internet regardless of the total number of items purchased. So whether you are purchasing 1 item or 100 items, we are confident that you will not find a cheaper price (item + shipping) ANYWHERE on the web! If you do, email us the link to your shopping cart on the Internet and we'll match our competitor's price and refund you 10% of the total cost. How's that for a bargain? Read our Lowest-Price Guarantee.    What condition are your used books in? Each book is individually rated by a Thrift Books staff member. Below are the different condition ratings and definitions: New: Just like it sounds. A brand-new, unused, unread copy in perfect condition. Like New: An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged. Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.    What is your return and exchange policy? You may return an item and we will refund the price of the merchandise, minus a restocking fee. All items must be returned within 60 days of the original purchase date to receive a refund. If you receive an incorrect or damaged item, please return the item to us and we will be happy to offer a replacement or issue a full refund within 60 days of the original purchase date. Items that are returned to us due to an invalid or incomplete address can be re-shipped at your expense, provided we are given the correct address. Occasionally, items are returned to us by the USPS by mistake. If an order is returned to us by mistake, we will re-ship the item to you via expedited mail at no additional cost to you. We will not issue a refund or offer an exchange for any item that is returned to us beyond 60 days of the original purchase date.